Upstate SC ADRC



Frequently asked questions about ADRC


What does ADRC stand for?
It stands for the Aging and Disability Resource Center.

Does the ADRC replace some other title or program? When I call sometimes people say ADRC and sometime the Area Agency on Aging.
Yes, in a way. ADRC’s are a National initiative by the Administration on Aging to expand services to the disabled population. You may hear both terms.

What programs are included in the ADRC?
There are four (4) major components of the Upstate ADRC. The programs are: Ombudsman, Information Referral & Assistance and Benefits counseling, I-CARE and Family Care Giver Program.

What are the qualifications to get help from the ADRC?
The ADRC (Aging and Disability Resource Center) was established to assist the elderly and the disabled community over the age of 18 years of age. The Upstate ADRC serves the Anderson, Cherokee, Greenville, Oconee, Pickens and Spartanburg counties. Should you have questions about an area outside our region, we can direct you to the appropriate representative. See each program description for specific qualifications to access services.

What is I-CARE?
Insurance Counseling Assistance and Referrals for Elders Program (I-CARE).  I-CARE is federally funded to provide health insurance counseling for Medicare, Medicare Supplement, Medicare Savings program, Medicare Advantage Plans and Senior Medicare Fraud programs. The assistance is provided through a SHIP (State Health Insurance Program) counselor.

What is the Long Term Care Ombudsman Program?
Ombudsmen are dedicated to enhancing the lives of long term care residents
•Advocate for residents rights and quality care
•Educate consumers and providers
•Resolve residents' complaints
•Provide information to the public

What is the Family Caregiver Program?
The Family Caregiver Program can provide the following services to caregivers:
* Information about available services in their area
* Assistance in gaining access to services in their area
* Counseling
* Assistance in organizing support groups
* Training
* Limited short-term financial help for
* Respite care
* Supplemental supplies

What does the information referral and assistance component provide?
As the title implies, we provide information on questions that you have about resources in your community. We may ask you questions about your finances, household make up, age, military service and other information that will assist us in determining whether you would qualify for a specific program. If you do, either a direct referral will be made or the contact information/application will be provided to you.

Are there other services not listed that are provided through the ADRC?
No, although there are services that may be accessed through providers that contract with us or distributed through our office. They are:
* County Councils on Aging (services may vary per county)
* Nutritional meals through congregate sites
* Home delivered meals
* Homemaker services
* Case management services
* Minor home repair
* Evidence based wellness programs
* Legal Services - Provides free civil legal services for low income residents of SC
   (no criminal cases are accepted)
* On-line library of publications providing information for common legal issues and
   recommendations for action
* Farmer’s Market Voucher
* Provides vouchers to low-income seniors generally defined as individuals who are at least
   60 years old for use at local farmers' markets